iServe FAQ's and Instructions for Organizations
iServe is WVU’s free web-based system for matching students, faculty and staff with the various needs and interests of community organizations for mutually beneficial service experiences. The system is completely mobile responsive and works on any smart phone, tablet or mobile device. Below are some Frequently Asked Questions as well as some basic instructions for navigating the iServe system.
Getting Started
Who uses iServe?
- Current WVU students, faculty and staff (via WVU Login)
- WVU Alumni and Affiliate Employees
- Community Members Managing an iServe Account
Can I be both a WVU user as well as an agency manager for an organization outside of WVU?
Yes! But, we recommend that you have two separate accounts: one as a WVU user (that uses your WVU Login) and one that uses a personal or organizational email to manage that outside organization’s information in iServe.
How do I get started using iServe?
New organizations will need to register their accounts at iserve.wvu.edu/agency/signup. Once you have completed registration, you’ll receive a confirmation email notifying you that the Center for Community Engagement has received your organization’s application to use iServe. (Note: If you have a WVU LOGIN be sure to sign in for before completing the form.)
Once you have completed registration and your organization has been approved, you can get started posting your needs!
Posting Needs
How do I post a new Need?
What are the differences between a Need, an Announcement and an Advanced Event?
- Needs are specific volunteer opportunities available to the WVU community.
- Announcements are a place for organizations to promote themselves or their events. Announcements will be visible to all users and can include a link to a corresponding volunteer Need; they will also appear on the iServe calendar.
- Advanced Events are used by the CCE for coordinating large or complex service events that include opportunities hosted by partner organizations. For more information about Advanced Events, please contact the iServe team.
Approving Hours
Where do I approve volunteer hours?
A volunteer did not register for my need, which has expired. Who do I contact to place them with the Need?
Organization Managers can manually add respondents to needs by clicking Needs. Scroll to the bottom of the page and you will have the option to select a need and enter the student's MIX address.
A volunteer submitted the incorrect number of hours, can I adjust them?
No. In the new version of iServe, an approver cannot adjust hours. At your discretion you may choose to leave hours as “pending” and contact the volunteer to let them know the entry is incorrect. Once hours have been declined, the volunteer must resubmit the hours, they cannot edit the original request.
