Where do I approve volunteer hours?

Once a volunteer has submitted hours for approval, they will appear in the organization manager's view under Time Tracking. Here you will have the option to approve, decline, or leave pending. Once you have approved or declined the hours, they will be viewable under Stats.

A volunteer did not register for my need, which has expired. Who do I contact to place them with the Need?

Organization Managers can manually add respondents to needs by clicking Needs. Scroll to the bottom of the page and you will have the option to select a need and enter the student's MIX address. 

A volunteer submitted the incorrect number of hours, can I adjust them?

No. In the new version of iServe, an approver cannot adjust hours. At your discretion, you may choose to leave hours as “pending” and contact the volunteer to let them know the entry is incorrect. Once hours have been declined, the volunteer must resubmit the hours, they cannot edit the original request.